Tuesday, February 14, 2006

Customer Service

Well, I arrived in ye olde photo archives (on time! yipee!) this morning after being stood up by my kid's therapist. The librarian kindly informs me that some woman called her complaining that "that photo girl" never called her back and she's been leaving messages for days. Huh. Interesting. So, I trudge into my office and listen to my messages (that I checked yesterday). There are 8: 5 hang-ups, two photo orders, and one cranky lady. All of these were left late yesterday afternoon. I called her back and appeased her as best I could.

"Ma'am, I'm so sorry you felt neglected. Unfortunately, it turns out that I am merely a part time employee with no benefits, and I don't work past 1 pm here. And, for the record, one message and five hang-ups left yesterday afternoon at and after 3:50 pm, do not count as leaving messages for days. Just so you know."

My next adventure occurred maybe an hour later. An old (meaning both previous and elderly) customer complained that I sent her the wrong picture. So, I looked up the microfilm (if you've ever done this, you will be aware of the intense dizziness behind one's eyes that occurs after a few minutes perusing microfilm), printed out the correct picture, compared it with the picture we sent her, and discovered that they were exactly the same. So I called her up. She described the photo we sent to her in detail. It was indeed the photo I had in front of me. It was also the photo from the paper. She insisted that they were different. I gently suggested they were the same.

"Ethel, dear, I think you must be smoking crack. You are looking at the same paper from the same date as I am and the same photo that was published in that paper. How on earth can you not see that they are EXACTLY THE SAME? I would suggest you visit your ophtalmologist immediately and consider getting a hobby that does not consist of bothering innocent photo archivists."

Otherwise, it's been a pretty good day. I dreamt that I had a gap in my front teeth, though (please refrain from wif of bath literary allusions or historical references regarding women with gaps in their teeth. this parenthetical clause is for you, jeni).

happy valentine's day, everybody.

4 comments:

Miranda said...

well, at least you got a post out of it. I can't say that about my job. Although the lack of ability to add community service hours properly and write them down in a way that makes it easy for me to input them does create some similar desires to ask the campus to pass it on the left hand side, if you catch my drift.

Anonymous said...

Haha! I like your response to Ethel. I'm sure she would take it quite well. ;) I also experienced some annoyance today...when a certain employee wants to send 14 boxes to Vancouver, WA and I ask whether I should send them UPS or regular mail, and said employee specifies "regular mail" numerous times, employee SHOULD NOT freak out on me after I've printed postage for them and then tell me she wanted them to go UPS!!!!!!

Andrew Seely said...

Can I order a photo of a disgruntled photo archivist in which her face is crinkled with disgust and anguish due to incoherent elderly inquierers?

And then can I call and say it's not what I wanted?

Ethel???
I hope that was to protect that old lady's idenity. Otherwise, I'll come up with an Ethel joke.

Jenevieve said...

Thanks for the parenthetical aside. I was actually just about to come up with that EXACT allusion!!!! :) Glad you accept and expect my nerdiness. See you in about 3 seconds!